No merchandise may be returned for any reason without prior written permission from Mirror Image Autoparts. We accept returns of unused, uninstalled, brand new goods, but a 20% charge will be deducted on all returned merchandise. This 20% restocking fee will be charged on the cost of the item, and will be applied after the actual cost of shipping is deducted from the total price paid. We also must charge a 20% restocking fee on any canceled order to cover our costs for credit card fees, order processing, restocking, etc. All returns must be received within 60 days to be eligible for a refund. Since we are unable to return special orders to the manufacturer, we are sorry but all special orders and custom orders are NON-REFUNDABLE. This applies to special orders placed by Mirror Image Autoparts with the manufacturers which have not been shipped to the customer. Also, once payment has been received by Mirror Image Autoparts for custom built engines and 15" conversion kits and custom turbo kits we cannot offer refunds since the work is already in progress. All returned merchandise must have a return authorization number (RMA) assigned from Mirror Image Autoparts. This number should be placed in large letters outside any box being returned. If you would like to return or exchange an item please email sales@MIAutoparts.com with your transaction id # and the reason for the return or exchange. Mirror Image Autoparts does not cover return shipping charges.